Frequently Asked Questions
Tenants Information
Holding Deposit (per tenancy) — One week’s rent to reserve a property.
Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy - Rent under £50,000 per year) — Five weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Lost Key(s)
Tenants are liable to the actual cost of replacing any lost key(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.
During Your Tenancy
Change of Sharer Fee: £180.00 (inclusive of VAT) per replacement tenant.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Can I arrange a property viewing?
Viewings
We will arrange a viewing tour for you to see all the properties you have selected; we will whisk you away on an adventure around the streets of West London so that you can see your chosen places. We operate flexible hours for your convenience. We have found that a viewing tour is a great way for you to compare and contrast while the places are still fresh in your mind.
We are here to share our knowledge with you so that you can make the best choice about where you are going to live and its suitability for your needs. Feel free to get in touch with any questions and BOOK A VIEWING filling our form.
What happens when it's time to move out?
When it's coming up to the 'moving out' date, you will have some options.
If you have decided that you would like to stay in the property, this can be discussed with the landlord, if they are happy to continue, new terms will be agreed where appropriate, and a new contract will be drawn up with any clauses for the new period.
If you want to leave, you or the landlord can end the tenancy with the appropriate advance notice, which is generally one month (you should always check your own contract for correct information). In this case, if you have chosen to stay in the area, we can help you find a new place to suit your needs.
How work the inventory?
Check-out inventory
The check-out will take place at the very end of the tenancy and will be compared with the inventory carried out at the beginning of the rental. A report will be carried out detailing the current condition, wear, and tear and any damage, the inventory clerk will set out recommendations for any associated costs (if any). This will be discussed and agreed with us so that we can issue the return of your initial deposit.